Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information.

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Information Collection

At KhanPhone WareHouse, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you use our mobile repair services.

Our Commitment

We only collect information that is necessary to provide you with the best repair service. Your data is never sold to third parties and is protected with industry-leading security measures.

Data We Collect

We collect the following types of information to provide you with the best service:

  • Personal information (name, email, phone number)
  • Device information for repair purposes (IMEI, model, serial number)
  • Booking and service history
  • Payment information (processed securely through encrypted channels)
  • Communication preferences and feedback
  • Location data (only when booking appointments)

How We Use Your Information

Your information is used exclusively for the following purposes:

  • Process your repair requests and bookings efficiently
  • Communicate with you about your repairs and service status
  • Improve our services based on customer feedback
  • Send important updates and notifications about your repairs
  • Provide customer support and resolve inquiries
  • Comply with legal obligations and protect our rights
  • Analyze usage patterns to enhance user experience
  • Send promotional offers (only with your consent)
Marketing Communications

We will only send you marketing communications if you've opted in. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Security

We implement industry-standard security measures to protect your personal information. All sensitive data is encrypted using SSL/TLS protocols and stored securely on protected servers. We regularly update our security practices to ensure your data remains safe. Access to your personal information is restricted to authorized personnel only.

256-bit Encryption

Bank-level SSL/TLS encryption for all data transmission

Secure Servers

Data stored in certified, monitored data centers

Access Control

Strict authentication and authorization protocols

Regular Audits

Quarterly security audits and compliance checks

Your Rights

You have complete control over your personal data. Your rights include:

  • Access your personal data at any time
  • Request corrections to your data
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Lodge a complaint with relevant data protection authorities
  • Withdraw consent for data processing
  • Request limitation of data processing
Exercise Your Rights

To exercise any of these rights, simply contact us using the information provided below. We will respond to all requests within 30 days.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, conducting repairs, or servicing you, as long as those parties agree to keep this information confidential.

Trusted Partners

We may share data with: Payment processors (for transactions), Parts suppliers (for warranty claims), Cloud service providers (for data storage), and Legal authorities (when required by law).

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Repair records are kept for 7 years for warranty and legal purposes. Marketing data is retained until you opt-out. Payment information is processed immediately and not stored on our servers.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These help us understand how you use our services and allow us to improve functionality. You can control cookie settings through your browser preferences.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us:

Email: info@kpwarehouse.com
Phone: 01889 739409

Last updated: January 2026

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